Refund policy

Returns

Our return policy lasts 7 days from the date of delivery. If 7 days have passed, unfortunately, we can’t offer a refund or exchange.


To be eligible for a return:


  • The item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Proof of purchase (order number or receipt) is required.



Non-returnable items:


  • Gift cards
  • Items marked as “Final Sale”



Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll make it right as quickly as possible.


Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item). We recommend using a trackable shipping service, as we are not responsible for lost return shipments.


Refunds (if applicable)

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.


  • If approved, your refund will be processed and applied to your original method of payment.
  • Please allow a few business days for the refund to appear on your statement.

 


Need help?

Contact us at Kberryhillrdh@hotmail.com with any return-related questions. We’re happy to help!